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account is suspended because billing information can't be verified.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

please I created the adword account and campign a long time ago. My card was charged susfully but later saw my account was suspended. I tried resolving the issue but to no avail.

Now I need the account augently to advitise for a client and see it's still suspended but this time, it state the reason "Your account is suspended because your billing information can't be verified."

Please help me on this please.

Thanks

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author OHWOREKO J
September 2015

Re: account is suspended because billing information can't be verified

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Thank God my issue hhas been resolved just at the right time! got  amail from google

Dear Advertiser,

I'm happy to let you know that your account is currently working as expected. Earlier, there was an interruption in your normal ad service while we reviewed your account, and we apologize for the inconvenience. 

Thanks to all!

View solution in original post

Re: account is suspended because billing information can't be verified

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭
I have the same exact problem. Ever try reaching a live rep to help you with this? You CAN'T, because customer service will not help a customer with a suspended account!

Re: account is suspended because billing information can't be verified

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I can't believe that they think it is OK to not answer customers' calls!

Re: account is suspended because billing information can't be verified

Top Contributor
# 4
Top Contributor

Hello there;
Please fill in this form;
A specialist will review the case;

https://support.google.com/adwords/contact/pf_suspended

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: account is suspended because billing information can't be verified

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I have filled that for before but to no avail. Just filled it again now Re: [4-1831000002229] Please help to escalate it and get the issue resolved please.

Thanks

Re: account is suspended because billing information can't be verified

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
We filled out this form last week and did not hear back from anyone.

Kind regards,
Scott
Marked as Best Answer.
Solution
Accepted by topic author OHWOREKO J
September 2015

Re: account is suspended because billing information can't be verified

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Thank God my issue hhas been resolved just at the right time! got  amail from google

Dear Advertiser,

I'm happy to let you know that your account is currently working as expected. Earlier, there was an interruption in your normal ad service while we reviewed your account, and we apologize for the inconvenience. 

Thanks to all!

Re: account is suspended because billing information can't be verified

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Thanks for the help :-)

account is suspended because billing information can't be verified.

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

I have filled in the form over 10 times, and no response from google. MY company is loosing so much sales cause this. I cannot belive google will just ignore us. 

account is suspended because billing information can't be verified.

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Hello, i am facing the same issue that my account is suspended as soon as i created it saying that my billing is not verified. I even called my bank to make sure the billing address for my card is the same and all the provided info was right so i do not understand why would they suspend my account. Can somebody please look into this as this is really hurting me because i want to advertise and all my info is right,i am using my own card with correct billing.