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Your ads aren't running because your prepaid balance is exhausted.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

 i have money on my balance??whats happening here?can someone help me??

2 Expert replyverified_user

Re: Your ads aren't running because your prepaid balance is exhausted.

Top Contributor
# 2
Top Contributor

You are not the first that I have seen this happened to! You could simply switch to automatic billing so this message would not happen or you could contact Google support to investigate this issue seems to happen from time to time. 

Re: Your ads aren't running because your prepaid balance is exhausted.

Google Employee
# 3
Google Employee

Hi Choi P,

 

Thanks for posting! We often see that the red banner (displaying the message that ads are not running) remains in an account even after a payment has been made. It's because the banner doesn't update in real-time so can take a few hours to disappear once a payment has been cleared. 

 

As Trevor mentioned, you can switch to automatic payments if you'd prefer. Your ads will continue to run, unless you pause the campaign. 

 

Hope this helps!