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Your account is past the maximum age limit specified in the offer details.

[ Edited ]
Google Employee
# 1
Google Employee

Hi Community,


If you are trying to redeem an AdWords promotional code and get this error message, this article will let you know why this is happening, and what you can do about it.


“Your account is past the maximum age limit specified in the offer details.”


What is an “account age”?


An account’s age is determined from the day you signed up for AdWords. It does not start when you enter billing information, or start your ads running for the first time.


So if you’ve created your account a while ago, but only entered your billing information and started your ads running today, it is likely that the account won’t qualify for the age limit for the promotional code. Age limits for promotional codes vary, but are generally 14 or 21 days.


What can you do to fix this? And can you get a replacement code instead?


Typically, promotional codes are given out directly by Google or third party providers. Getting a replacement code varies depending on who issued you the code:


-Did Google email you the code? Google typically emails advertisers directly with the promotional code. If your code was emailed to you after your account was already past the age limit, all you need to do is contact us with a screenshot of the email that you received, highlighting the date of the email.


-Received the code via a 3rd Party? In this case, it’s best to contact the third party directly and have them issue a replacement code that’s applicable for your account.


I hope this helps, and let us know via a reply comment if you have any more questions.



2 Expert replyverified_user

Re: Your account is past the max. age limit specified in the offer det

Community Manager
# 2
Community Manager
Thanks for sharing Zahraa!