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Your Google AdWords account has been suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi ,

 

I have spent $5000 in the month of January alone. I had a payment deducted for $1000 on the 27th January 2013 and on the 28 th January my acocunt got suspended with the message "Your Google AdWords account has been suspended because your billing information in this or a related account could not be verified". I have called in and when i enter my id key, there is a message stating that my account is suspended and no further options.

 

My business is suffering big time as i dont advertise anywhere else and have people working on the phones and there has been nothing but silence. I have emailed couple of times but no answer.

 

As a customer, I have the right being told what has happened. Please help me out. I am losing the business and will be out of business soon idf nothing happens.

 

Alex

1 Expert replyverified_user

Re: Your Google AdWords account has been suspended

Top Contributor
# 2
Top Contributor

Hello;
Have you verified that your billing address (including street number and zip code ) match those on record with the credit card issuer?
Please share your website URL

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Your Google AdWords account has been suspended

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Yes I have. My url is www.budgetmover.com.au. Please help me.

My business is suffering without calls.

 

Re: Your Google AdWords account has been suspended

Top Contributor
# 4
Top Contributor

Hmm.. Interesting....

I will refer the case to Google. Sites looks to comply with the Policy.

Watch your email for communication from Google;

 

Keep us posted;

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Your Google AdWords account has been suspended

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Thank you, please help me. 

Re: Your Google AdWords account has been suspended

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Nothing has happened. This week had to let go a few drivers from jobs. Heading towards closure. Is this the way google does business. Big company but cannot speak to anyone and not being able to find out why. Very frustrating. Why customers need to suffer after paying top dollars. I have seen that everyday more customers are suffering the same fate as i am.

Bullying is the word. I hope to see someone from google to contact me after reading this, as I cannot speak to anybody.

 

Re: Your Google AdWords account has been suspended

Top Contributor
# 7
Top Contributor

Hmmm...the case was escalated  to Google on the Jan 31, (California time) we need to give Google some time...(It has been only 6 days and weekend in between). But I will send a reminder;

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’