AdWords
2.2K members online now
2.2K members online now
Find out more about AdWords billing options, forms of payment, and promotional codes
Guide Me
star_border
Reply

Your Google AdWords account has been suspended because your billing information

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I just logged in, and saw the message "Your Google AdWords account has been suspended because your billing information in this or a related account could not be verified. Learn more"

 


What is the reason of this, and how can I fix this? The CreditCard of this account works fine, so I don't see any problem.

Re: Your Google AdWords account has been suspended because your billing information

Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆

It can take a day or two before your billing information has been verified. But it may be that you entered wrong information in Adwords that doesn't match the information your credit card company has. Make sure you didn't mistype anything. Everything must match exactly: address, phone number. I think even a "st." vs "street" may trigger a fail and I've seen people mistakingly switching numbers in their phone number (1324 vs 1234) triggering fails.

Re: Your Google AdWords account has been suspended because your billing information

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Does the address have to be correct too?

 

 

I have 3 Adwords accounts (for different websites), and they all got banned today.

I entered a correct name and creditcard number, but I didn't know that my address had to be correct too.

 

 

 

 

I guess I'll have to enter the live chat on monday to fix this?

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: Your Google AdWords account has been suspended because your billing information

Explorer ✭ ✭ ☆
# 4
Explorer ✭ ✭ ☆

That's what I said. Every bit of information must match exactly, including address.

 

But your issue is more than that. You say here and in another thread that you have other accounts. Even if for different websites, if those are related (selling similar products and thus you are using same keywords), that is against policy and subject to a ban, which is what you say happened. I'm afraid nobody can help you as you are on Google's naughty list.

Re: Your Google AdWords account has been suspended because your billing information

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Ok well thanks for helping. The websites aren't really related, so hopefully the problem can be solved.

I've mailed Google but received an automatic response:

 

"We’d like to let you know that your account is currently under review and we’re prioritizing this over other issues you may have written to us about. Our Specialists already know about this issue, and an investigation is underway. We periodically review accounts for security purposes and to verify billing information. We'll send you an update after the investigation is complete, typically within three business days."

Re: Your Google AdWords account has been suspended because your billing information

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Well you were right.

 

The ban could not be lifted under any circumstances. They didn't even want to say why they banned my account. I always thought that Google was a reasonable company, but there service is horrible.