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Your Google AdWords account has been suspended because your billing information

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello!

If I contact through the website, we just get an automated reply stating "account is currently under review and complete, typically within three business days." Now its over month blocked for no reason and without answers.

If I call, the answering machine asks to dial in our account number and then keeps on playing the pre-recorded message that our account has been suspended.

If you require any kind of documentation for the approval i am ready to provide that.

I didn't know that using relative credit card is not allowed. I deleted it and added my privat credit card back for payments.

I have asked to review my account but without results, only same automated emails. Waiting answers over 1 month.

Please help!

 

Customer ID: 956-334-2638


Best regards,

Alex

1 Expert replyverified_user

Re: Your Google AdWords account has been suspended because your billing information

Top Contributor
# 2
Top Contributor

Hello;
I understand your frustration and disappointment. However, billing /payment issues are account specific. Since we do not have access to the account we cannot help with that.

Please contact your local Google customer service. (See contact details below):
.
http://support.google.com/adwords/bin/answer.py?hl=en&answer=8206

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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