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Your Google AdWords account has been suspended because your billing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I have just opened a new account to start promoting some offers, I have inserted all my details and I get the message:

 

Your Google AdWords account has been suspended because your billing information in this or a related account could not be verified.

 

Why is this? Wanted to start running the campaings during the weekend and now I probably wont be able to do it so. Is it because I am from Portugal and I am using USD as currency?

 

Some help would be appreciated.

 

Thank you for your time.

1 Expert replyverified_user

Re: Your Google AdWords account has been suspended because your billing

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

And one more thing I would really like to contact a Google phone number in Portugal since the one on the website is never available to call is always says the number doesn't exist...

Re: Your Google AdWords account has been suspended because your billing

Zee Community Manager
Community Manager
# 3
Zee Community Manager
Community Manager

Hi MiguelFerreira,

 

Thanks for the post. Do you have more then two AdWords accounts? Please read the reasons for suspensions first. If you want to contact Postugese support line, dial this number:

Portugal 808-202-783 9:00 am - 1:00 pm GMT Monday - Friday Portuguese

 

Best,

Zee
G+

Re: Your Google AdWords account has been suspended because your billing

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Hello, 

 

thank you for your feedback, I never created any Adwords account at all, this is why I think this is strange. As for the number I says it doesn't exist all the time.

Re: Your Google AdWords account has been suspended because your billing

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Can any Google employee give me some feedback please I would really like to have this solved before the weekend, that would be great.

 

Thank you very much.

Re: Your Google AdWords account has been suspended because your billing

Top Contributor
# 6
Top Contributor

Hello,

 

Did you try sending an email to Adwords support on this issue asking for more clarification? Here's the link you might want to follow.

 

Just a thought!

Pankaj

Re: Your Google AdWords account has been suspended because your billing

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
I have already contact them with no feedback at all cant you have a look at my account please?

Re: Your Google AdWords account has been suspended because your billing

Top Contributor
# 8
Top Contributor

Hello again,

 

Nobody can look into your account from here because it's an open forum. But I have escalated the matter to Adwords support. You  should receive an email from them about this concern.

 

And let us update here also what reply you get.

 

Pankaj

Re: Your Google AdWords account has been suspended because your billing

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Thank you Pankaj, I will post an update as soon as I have some feedback.

 

Glad you could help.

 

 

Re: Your Google AdWords account has been suspended because your billing

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Hello,

 

thank you all for your feedback on this topic, after 2 emails the problem is solved. I didn't received any email confirming it but I woke up this morning and it was working.

 

Thank you all and thank you Google.