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Your Google AdWords account has been suspended because your billing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

It turns out that there actually was a problem with our billing because of Amex. Actually there we two problems:

 

1) Initially Amex had our mailing and billing mixed up -  they fixed it!  I resubmitted

2) They made a typo on the street number -  which we also found now and have corrected

 

Problem is -  Google will not even review it again - seems like they have suspended forever - Ive tried to call but when I put in the customer number it just gives me a recording and says you're suspended yada yada and gives me no option to speak to anyone

 

Here is the message at the top of the adwords page when I login:

 

Your Google AdWords account has been suspended because your billing information in this or a related account could not be verified

 

 

This is the automated message that they send (multiple times after I keep trying to appeal to them)

 

Dear Advertiser, Thank you for your email.

*** Please do not respond to this system-generated email. ***

While reviewing your account, we found violations of our AdWords policies in this or a related account. As a result, your account has unfortunately been suspended, and your ads will no longer run on Google.

For information on the terms associated with AdWords account use, please review our Terms and Conditions at: 

If you have a prepaid balance remaining in your account, you can request a refund at any time by following the instructions 

If you believe that you meet all of our Terms and Conditions and want to make an appeal, fill out the following form: 

Please be aware that we can't process your request unless our Terms and Conditions are met.

We appreciate your cooperation.



Sincerely,
The Google AdWords Team

Sincerely, The Google AdWords Team This email and the information it contains are confidential and may be privileged. If you have received this email in error, please notify me immediately. You should not copy it for any purpose, or disclose its contents to any other person. Internet communications are not secure and, therefore, Google does not accept legal responsibility for the contents of this message as it has been transmitted over a public network. If you suspect the message may have been intercepted or amended, please contact us.

 

Its very frustrating to think that Google cares so little to even pick up the phone to speak to a potential advertiser. 

Whats wierd is that the campaign was approved for a day and did make the initial p[ayment - then was suspended with the billing reason. In hindsight I know there were mistakes in the billing (Thanks to Amex Smiley Wink but the card is valid I have had Amex correct the issues stated above and I have resubmitted the billing.

 

Yesterday I added my personal visa card as a new billing option and made it the primary - then adwords wont even attempt to charge that claiming there is an internal error.

 

 

Please Google and Google community - please help.

 

Re: Your Google AdWords account has been suspended because your billin

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

Hello,

 

Please fill up this form to verify your billing information. A specialist on the team will investigate into the matter and be able to review your account again based on the accuracy of the information provided on the form. Thanks. 

Re: Your Google AdWords account has been suspended because your billin

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

an another automated response...

 

Dear Advertiser, Thank you for your email.

Thank you for your continued patience during this process. Our specialists have re-reviewed your accounts and have determined that our decision is correct and final. As a result, your account, and any related accounts you may have created, have been suspended.

NEXT STEPS

- Our support team is unable to provide any further information on this matter.

- Please refrain from creating additional AdWords accounts, as they will be subject to the same suspension.

The AdWords Terms and Conditions state that Google reserves the right to stop running any ads when deemed necessary. You can review these Terms and Conditions here: 

We appreciate your cooperation and thank you for your understanding.

So is that it? Does this mean that everyone else except for me is allowed to advertise? Why?

 

Re: Your Google AdWords account has been suspended because your billin

Explorer ✭ ✭ ✭
# 4
Explorer ✭ ✭ ✭

As a community memeber we dont have access of billing portal you need to contact your local Google authorities 

http://support.google.com/adwords/answer/1385067 

 

Find your local office .