AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

Ads
2K members online now
2K members online now
Find out more about Google Ads billing options, forms of payment, and promotional codes
Guide Me
star_border
Reply

Wrongly Billed

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I made an ad campaign for a YouTube video on May 21st 2017.

The daily maximum spend was set to £5.00, however after a day of activating the campaign I was being charged in excess of the daily limit, about £45.51. I have since turned off the ad.

I wanted to know is there a way of being refunded the extra £40.51 that I was charged?

 

Thanks.

1 Expert replyverified_user

Wrongly Billed

Top Contributor
# 2
Top Contributor

Hi,

 

The system can over perform at times and if it goes beyond the daily budget by more than 20%, it will credit the amount back to the account at the end of the billing cycle. You are never charged more than your daily budget X 30.4 days, which is your monthly budget and what the system works from. You can read more about daily budgets here.  

 

In some of our accounts we have seen over performance by hundreds of dollars and it does settle right out when the monthly billing cycle closes. 

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Wrongly Billed

Badged Google Partner
# 3
Badged Google Partner

Were you sure that you were actually billed that amount? 

Tom