AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

2.9K members online now
2.9K members online now
Find out more about Google Ads billing options, forms of payment, and promotional codes
Guide Me

Why was I charged for an inactive account

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My account was charged April, 1st, 2014..  Can you please tell me why would I was charged, when I my was disapproved..  Also how can I get a refund. 

1 Expert replyverified_user

Re: Why was I charged for an inactive account

Google Employee
# 2
Google Employee

Hi Ruquaiyah,


Thanks for your question. It's unclear from your message if you are saying you canceled your account and were charged or your ad is not approved and you were charged. 


If your account was canceled and you have an account balance, we'll charge you within the next 60 days of that cancellation date. Final charges include any costs you've accrued since the end of your last payment and before your ads stopped running.


If 1 ad was not approved but you had other ads Google charges for the other ads. 


If I have misunderstood your question, let me know and I can explain further.