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Why doesnt my acount show any activity when my payment has already been processed 2 days ago?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I made a payment for my capmpaign on Dec. 30 for my campaign to begin on Jan. 1.  My credit card was charged but I received an email saying that I need to enter my billing information before my campaign can begin.  How do I correct this issue so that my campaign will begin?

1 Expert replyverified_user

Re: Why doesnt my acount show any activity when my payment has already been processed 2 days ago?

Google Employee
# 2
Google Employee
Hi Leshard,

Thanks so much for your question and Happy New Year!

If you have a made a payment on your account and it has been fully processed, it is not expected behavior to need to enter billing information again. I have not heard of many situations like this so I cannot confirm that this is a known technical issue but I can say that it does not sound like expected account behavior and I would need to look at your account specifically to provide you with more information.
 
Please feel free to contact us directly so we can look further into your account and identify the issue with your billing information. Call us from 9:00 a.m. – 8:00 p.m. EST, Monday through Friday at 1-866-2GOOGLE (1-866-246-6453). Please let me know if you have any additional questions by responding to this post!

Best,

Anna