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Why does AdWords refuse to accept a valid email address as valid?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am attempting to respond to a fraudeulent bill from Google's AdWords team. Oddly, the "contact us" form refuses to accept *any* email address as valid and, threfore, will not allow me to contact them.

 

Is this par for the course or an attempt to make sure people with billing issues cannot get through to them? I am using my correct Gmail address and have tried several more.

 

Thanks, all!

Re: Why does AdWords refuse to accept a valid email address as valid?

Top Contributor Alumni
# 2
Top Contributor Alumni
Hi,

Sorry to hear your difficulties. Maybe it's a browser issue? Try using another one if it's just a form validation issue. No, i don't think it's a deliberate ploy from G, as much as it may be frustrating.

Failing that I suggest you do the live chat with them or phone them up.

Good luck.
Jack Porter-Smith
Jack's G+