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Why am I being charged by AdWords?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I just found this transaction in my AMEX statement: 

 

31 ENE 2015 GOOGLE*ADWS5871284140 MOUNTAIN VIEW

$504.41

 

It's 504.41 Mexican Pesos, so that's like 35 usd

 

Last month I had another one of about 0.5 usd

 

What is this all about?  I don't have any active campaigns. 

 

How can I cancel that and get a refund?   

 

Thank you.

Re: Why am I being charged by AdWords?

Badged Google Partner
# 2
Badged Google Partner
Hello Jesús D,

If you are 100% your account wasn't active at that period of time then follow steps described here: https://support.google.com/adwords/answer/8440?rd=1
to get your refund.

Alex

Re: Why am I being charged by AdWords?

[ Edited ]
Explorer ✭ ☆ ☆
# 3
Explorer ✭ ☆ ☆

Hi Jesús D,

Did you opt for postpay method? If yes, may be your campaign had occurred that cost which has now been charged even if you have paused your campaigns.
Initially a new account gets a threshold of $50 or 30 days of billing cycle. In your case, may be you spent $35 on ads and then paused the campaigns. Which has been be changed now.
Rohit