AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

Ads
4.3K members online now
4.3K members online now
Find out more about Google Ads billing options, forms of payment, and promotional codes
Guide Me
star_border
Reply

Why I have been charged 6 x 1USD and my card still not added?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, 

 

I have been charged 6 x 1USD whilte trying to add a payment method in order to take my ad online.

The payment method is still not showing, my balance is still 0 .

 

Who shall I contact in order to have a refund and get it fixed?

 

Thanks

Re: Why I have been charged 6 x 1USD and my card still not added?

Community Manager
# 2
Community Manager

Thanks for reaching out.

I've passed along to one of our specialists so they can take a look at your account and provide more specific information. They'll be reaching out via email. If you want to speak to someone over the phone, feel free to reach out to our support team https://support.google.com/adwords/answer/1385067