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When will I get access to the Billing Settings??

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

For over a week now I've been unable to access the billing information for accounts in my MCC.  When clicking on "Billing", then "Billing Settings" all I get is a message at the top in red stating "An Error has Occurred - Dismiss".

 

That doesn't really tell me anything...  What error?  What's wrong?

 

I have tried all of the workarounds/solutions that have been posted in this forum that I could find.  I've tried every browser under the sun... I even tried all of them on my phone, but no dice.  I've cleared cookies, history, cache...  Restarted browsers. Cleared everything again. No dice.

 

I reported this via the "Known Issues" Website.  I have also called the support number which got me no where.  Besides telling me that Google already knows about it, and there is no outlook on a solution.

 

What am I supposed to do?  Send those I manage to Bing?  I'm seriously considering shutting down some of these accounts.  If I can't get to them to do anything, what good are they to me?  I'm just lucky that the ads weren't running right now.  Otherwise I would really be stuck if they were charging us for ads and I couldn't stop them...

 

Please provide an outlook for solution soon!!

 

 

Re: When will I get access to the Billing Settings??

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

I spoke with AdWords support about this issue 3 times over the past week. In their happy peppy way, the answer is basically that they can do nothing, no one really knows anything, they have no ETA, and go pound sand.

Re: When will I get access to the Billing Settings??

Community Manager
# 3
Community Manager

Hi there, 

 

OI'm escalating this issue to a support specialist who can look into your account and provide an update.

 

Thanks for your patience until then,

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