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Warning Message saying account not active

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

A warning message on my account saying: Account is not active because billing information has not been entered. 

Billing information  has been entered, I have checked this twice by adding the billing details in twice. The card is valid.

Re: Warning Message saying account not active

Zee Community Manager
Community Manager
# 2
Zee Community Manager
Community Manager

Hi Becky,

 

Thanks for posting.

 

Here are a couple of trouble-shooting recommendations that I can suggest: 

1. If your primary form of payment is a direct debit bank account, I would suggest completing the verification procedures. 

2. If you have added a credit card, I would suggest distinguishing that form of payment as either the primay or the backup.  This article will walk you through making this change: http://support.google.com/adwords/bin/answer.py?hl=en&answer=154228

 

If the ads are still not serving, please call into 866-2Google as one cannot troubleshoot further or isolate the exact issue without looking into account specifics. 

 

Best,

Zee
G+

Re: Warning Message saying account not active

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I just set up an account, entered all the billing info and get the same issue.