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WAY Over my Daily Budget!

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Last night around 6pm, I set my daily budget to $2. This morning I log on to check this mornings progress, and while the daily budget is still set to $2 per day, I'm now being billed $505 JUST for today! I've already sent an email to Google's customer service, and I plan to call first thing Monday morning. 

 

I cannot afford that, and it's clearly Not my fault. I've run campaigns in the past, and never set a daily budget over $5, and I keep an eye of on them every couple hours. 

 

Trying my best to not freak out.

1 Expert replyverified_user

Re: WAY Over my Daily Budget!

Participant ✭ ✭ ✭
# 2
Participant ✭ ✭ ✭

Hi

 

Keep cool. If what you say actually is what happened, Google shouldn´t have a problem identifying that something went wrong and repay you. It happened to me once and they did

Re: WAY Over my Daily Budget!

Top Contributor
# 3
Top Contributor

This is really strange.... David is correct; Google will reply;

If they don't come back and post again.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: WAY Over my Daily Budget!

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

The same thing is happening to me right now. I set my daily budget to 2.50 and after only a couple hours it says I owe 150 bucks! I sent them an email and all I got was an automated email telling me to search the adword community for an answer. This is really ridiculous.  

Re: WAY Over my Daily Budget!

Top Contributor
# 5
Top Contributor

2.50 or 250 per day? - Double check!

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: WAY Over my Daily Budget!

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Its 2.50

Re: WAY Over my Daily Budget!

Top Contributor
# 7
Top Contributor

Call support;

I have never used a daily budget in fractions of dollars...It could be the reason that the system does not recognize the .50

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

WAY Over my Daily Budget!

[ Edited ]
MBJ
Visitor ✭ ✭ ✭
# 8
MBJ
Visitor ✭ ✭ ✭

The same exact thing just happened to me!  I actually changed my daily budget from $3/day to $10/day and literally within minutes I was up to like $500 in costs!  Whaat the heck?!  I immediately stopped the campaign and sent Google Customer Service an email.  I'm super worried because I planned on spending like $30!  I certainly don't have $500.  I know it's been a few years, but did you ever get your issue worked out?

WAY Over my Daily Budget!

Top Contributor
# 9
Top Contributor

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Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’