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Update Billing Information

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, 

I'm trying to update billing information on one of my AdWword accounts, 
The edit option is currently greyed out and unclickable and I don't have the option to add a new payment method. 

My other accounts seem to be functioning correctly,  

Does anyone have any ideas why this is happening and how to resolve this? 

Thanks,
Becky

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Becky H
June 2017

Update Billing Information

Top Contributor
# 2
Top Contributor

Hi,

 

Have you tried logging out of your account and then logging back in and then clicking on the Visa payment source and then clicking on the amount due? Doing this should activate the Make a Payment button.

 

Please let us know what happens.

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Becky H
June 2017

Update Billing Information

Top Contributor
# 2
Top Contributor

Hi,

 

Have you tried logging out of your account and then logging back in and then clicking on the Visa payment source and then clicking on the amount due? Doing this should activate the Make a Payment button.

 

Please let us know what happens.

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Re: Update Billing Information

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi James

That seemed to have worked

Thankyou
Becky