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Update Billing Information Issue - Credit Card charged

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

I updated the new Billing Information page and clicked verify my card.

The card has been charged but the page is stuck processing.

After 10 mins, I refreshed the page but it looks like the information was not saved.

What is to be done now?

1 Expert replyverified_user

Re: Update Billing Information Issue - Credit Card charged

Rising Star
# 2
Rising Star

Hi Udit,

 

The Billing Settings page can be super slow sometimes. If your CC details haven't been saved, you'll have to repeat the steps again. The test charge on your CC would be returned, so no worries about that. This time, I'd suggest using Chrome - Incognito, as it wouldn't include any extensions/cookies that might possibly slow down your connection.


Feel free to write back, if you're facing nay difficulty.

 

Sumanth

Sumanth Sridhar

Re: Update Billing Information Issue - Credit Card charged

Follower ✭ ✭ ✭
# 3
Follower ✭ ✭ ✭

Hi Udit S

 

They will refund your money, if they havent done that, feel free to contact Adwords Call us at: 866-246-6453 https://support.google.com/adwords/answer/1385067?&hl=en_US  or your bank.

 

David