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Unkown Charge from GOOGLE! Please explain

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi.
I have been charged $12 on my Credit Card from Googlecc@Google.Com    Singapore     Sgp.

 

After doing a google search, I have been re-directed to Adwords. 

Can anyone from google please explain why I have incurred this charge?

 

Re: Unkown Charge from GOOGLE! Please explain

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

I, too have an unknown credit card charge described as

GOOGLECC@GOOGLE.COM SINGAPORE SGP

dated 02/03/2012 for $0.86 AUD

 

Google Wallet indicates no amounts have been charged to me since since Oct last year.

Unless I get some answers I will initiate a charge back.

Re: Unkown Charge from GOOGLE! Please explain

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

How can I contact google regarding this?

Or how do you initiate a charge back.

Marked as Best Answer.
Solution
Accepted by Mini-CM (Community Manager)
September 2015

Re: Unkown Charge from GOOGLE! Please explain

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

You contact your bank credit card dept. to dispute a transaction.
They will want details (all that you know) and some evidence you have tried to resolve with the merchant - perhaps a copy of email/help requests. Allow reasonable time for them to respond before going to your bank. You can, however, ask that a particular merchant be blocked from charging you in furture.

The bank will then contact the merchant for their response. If they do not respond satisfactorily, they will initiate a chargeback. This could take three months.

It really is better to attempt to resolve directly with merchant first - both to expidite things, also as good manners.

 

Google, in turn, should make it easier to contact the right department

Re: Unkown Charge from GOOGLE! Please explain

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Thanks for that advice.

 

Will try contac google direct, though they dont make it easy do they?

 

Good luck with your issue too.

 

Wierd huh?

Re: Unkown Charge from GOOGLE! Please explain

[ Edited ]
Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

i just got done for a 1000 :28 dollars by google singapore

Re: Unkown Charge from GOOGLE! Please explain

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Hi, I just investigated the same charge and have linked the charge to my google apps account.


maddog87 wrote:

Hi.
I have been charged $12 on my Credit Card from Googlecc@Google.Com    Singapore     Sgp.

 

After doing a google search, I have been re-directed to Adwords. 

Can anyone from google please explain why I have incurred this charge?

 


 

Unkown Charge from GOOGLE! Please explain

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi google! My name is Roman Jasey today I recived email from papal stating that I been charged by google play, amount 11.99 (transaction id ORW4963CP6968215) I have not idea what for  you charge me, could you please explain it to me. regards Roman Jasey