AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

Ads
3K members online now
3K members online now
Find out more about Google Ads billing options, forms of payment, and promotional codes
Guide Me
star_border
Reply

Unkown Charge from GOOGLE! Please explain

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi.
I have been charged $12 on my Credit Card from Googlecc@Google.Com    Singapore     Sgp.

 

After doing a google search, I have been re-directed to Adwords. 

Can anyone from google please explain why I have incurred this charge?

 

1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Mini-CM (Community Manager)
September 2015

Re: Unkown Charge from GOOGLE! Please explain

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

You contact your bank credit card dept. to dispute a transaction.
They will want details (all that you know) and some evidence you have tried to resolve with the merchant - perhaps a copy of email/help requests. Allow reasonable time for them to respond before going to your bank. You can, however, ask that a particular merchant be blocked from charging you in furture.

The bank will then contact the merchant for their response. If they do not respond satisfactorily, they will initiate a chargeback. This could take three months.

It really is better to attempt to resolve directly with merchant first - both to expidite things, also as good manners.

 

Google, in turn, should make it easier to contact the right department

View solution in original post

Re: Unkown Charge from GOOGLE! Please explain

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

I, too have an unknown credit card charge described as

GOOGLECC@GOOGLE.COM SINGAPORE SGP

dated 02/03/2012 for $0.86 AUD

 

Google Wallet indicates no amounts have been charged to me since since Oct last year.

Unless I get some answers I will initiate a charge back.

Re: Unkown Charge from GOOGLE! Please explain

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

How can I contact google regarding this?

Or how do you initiate a charge back.

Marked as Best Answer.
Solution
Accepted by Mini-CM (Community Manager)
September 2015

Re: Unkown Charge from GOOGLE! Please explain

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

You contact your bank credit card dept. to dispute a transaction.
They will want details (all that you know) and some evidence you have tried to resolve with the merchant - perhaps a copy of email/help requests. Allow reasonable time for them to respond before going to your bank. You can, however, ask that a particular merchant be blocked from charging you in furture.

The bank will then contact the merchant for their response. If they do not respond satisfactorily, they will initiate a chargeback. This could take three months.

It really is better to attempt to resolve directly with merchant first - both to expidite things, also as good manners.

 

Google, in turn, should make it easier to contact the right department

Re: Unkown Charge from GOOGLE! Please explain

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Thanks for that advice.

 

Will try contac google direct, though they dont make it easy do they?

 

Good luck with your issue too.

 

Wierd huh?

Re: Unkown Charge from GOOGLE! Please explain

[ Edited ]
Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

i just got done for a 1000 :28 dollars by google singapore

Re: Unkown Charge from GOOGLE! Please explain

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Hi, I just investigated the same charge and have linked the charge to my google apps account.


@maddog87 wrote:

Hi.
I have been charged $12 on my Credit Card from Googlecc@Google.Com    Singapore     Sgp.

 

After doing a google search, I have been re-directed to Adwords. 

Can anyone from google please explain why I have incurred this charge?

 


 

Unkown Charge from GOOGLE! Please explain

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi google! My name is Roman Jasey today I recived email from papal stating that I been charged by google play, amount 11.99 (transaction id ORW4963CP6968215) I have not idea what for  you charge me, could you please explain it to me. regards Roman Jasey