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Unexplained Credit Card Charge

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I just opened my credit card report to find a charge from 'GOOGLECC@GOOGLE.COM SINGAPORE SGP' of AU$9.79 (I'm guessing $10 US because there was also an international conversion fee for it of about 24c).

However I nothing appearing in my Google wallet report and no credit in my adsense account. It's very hard to find someone to contact regarding this because I have no idea which department the charge is from and hence who to call.

Also, I was overseas at the time and definatly didn't buy anything (my card wasn't even in the same country as me)

 

Thanks in advance,

Mitchell

 

Re: Unexplained Credit Card Charge

Follower ✭ ✭ ☆
# 2
Follower ✭ ✭ ☆

Hi Mitchell,

 

sorry to hear about that transaction.

 

Have you been using this credit card for AdWords? If yes, did you set up automatic payments? 

 

Other case could be that you downloaded some app and there was monthly subscription or some other fee included.

 

Anyway, if you have any AdWords account you can try to contact support and they should be able to escalate this issue to Billing department.

 

Hope it helps,

 

Frank

 

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Re: Unexplained Credit Card Charge

Community Manager
# 3
Community Manager

Hi Mitchell,

 

I'm escalating this to our specialists  - you should hear an update soon.

 

Thanks,

Mini

Re: Unexplained Credit Card Charge

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Hey, thanks for the help Smiley Happy
I haven't heard anything yet but I'll be patient

Re: Unexplained Credit Card Charge

Zee Community Manager
Community Manager
# 5
Zee Community Manager
Community Manager
Hi Gricey,

I was informed that you received an email from the support team. Were you able to connect with them? Let me know if not.
Zee
G+

Re: Unexplained Credit Card Charge

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi there,

 

I've recieved the same bill, but for $2. Its not on! I haven't downloaded an app, just set up Adwords like it it asked. Its not made me feel very confident with Adwords and going to cancel it. The Customer Service is terrible too.

Re: Unexplained Credit Card Charge

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

I did recieve a very friendly list of instructions of things to send them. I sent off the requested information as an email reply about a week ago and haven't heard anything since.
Is a week a normal wait time for a reply or has something gone wrong?

Re: Unexplained Credit Card Charge

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Been a few months now, still no word...

Re: Unexplained Credit Card Charge

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

I've just signed up to adwords and had to pay a minimum of $20 to my account when I only wanted to try one add for the minimum for $5.04AUD.

I have found I've also been charged $2 as a seperate transaction. This is not a currency conversion charge added by my bank but a charge from the same 'GOOGLECC@GOOGLE.COM SINGAPORE SGP' account. Not real happy about it!

And it definitely makes me very hesitant about the whole thing :/

Unexplained Credit Card Charge

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Hi Community Manager, I also have a charge of $41.40 and others in the past....these are also unexplained. I was sonly using the service on one occasion and have continued to be charged.....What is the story? I am very disappointed...