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Undesired charges on account

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I tried to create an ad for one day, but I just got a charge for $50 on my account. How can I stop the campaign, and is there any way to get that money back?

1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
October 2015

Re: Undesired charges on account

Participant ✭ ✭ ✭
# 2
Participant ✭ ✭ ✭
Hi Richie, how are you?

What was the payment method of your choosing? It was credit card?

If the money was already spent, you won't be able to retrieve it. If you didn't spend the money, you should be able to request refunds, and this page may help:
https://support.google.com/adwords/answer/1703646?hl=en

To pause a campaign, you simply go to your "Campaigns" tab inside Adwords, and change the status of the campaign, usually changing the green circle to Paused. This page can help you with that:
https://support.google.com/adwords/answer/2404259?hl=en

Hope this helps.

Cheers,

Leandro Martinez | Basta1Click

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
October 2015

Re: Undesired charges on account

Participant ✭ ✭ ✭
# 2
Participant ✭ ✭ ✭
Hi Richie, how are you?

What was the payment method of your choosing? It was credit card?

If the money was already spent, you won't be able to retrieve it. If you didn't spend the money, you should be able to request refunds, and this page may help:
https://support.google.com/adwords/answer/1703646?hl=en

To pause a campaign, you simply go to your "Campaigns" tab inside Adwords, and change the status of the campaign, usually changing the green circle to Paused. This page can help you with that:
https://support.google.com/adwords/answer/2404259?hl=en

Hope this helps.

Cheers,

Leandro Martinez | Basta1Click