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Unauthorized money deduction

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, Yesterday i have activated my campaign in adwords and submitted the following details my debitcard no, cvv, expiry date alone. but didn't authorized and verified my PIN and 3D secure PIN. But they deducted 50Rs from my debit card. Currently my ad paused. I am confused on this. How can i get my money back.

1 Expert replyverified_user

Re: Unauthorized money deduction

[ Edited ]
Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

Hey Vicky,

 

Welcome to the AdWords Community Smiley Happy

 

The money charged is to check the validity of the  debit card. The charges deducted will return back to your account. 

 

If you still need more clarification on billing, please contact a AdWords Support Specialist here.

 

Cheers!

Shafi Ahamed

 

Re: Unauthorized money deduction

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Shafi,
For the checking debit card validity they asked to pay just Rs 2 only... How 50Rs?

Re: Unauthorized money deduction

Explorer ✭ ✭ ✭
# 4
Explorer ✭ ✭ ✭
I understand the concern Vicky and really sorry for the inconvenience
caused. The money will be returned automatically to your bank account.
Kindly contact the AdWords Support with Customer ID in hand, for further
clarifications.

Regards,

Re: Unauthorized money deduction

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Shafi,

 

I had a conversation with Adwords support executive and they also said that money will be credited to your bank account within 14 days time.

thanks for you reply.

 

Regards,

Vicky

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Re: Unauthorized money deduction

Explorer ✭ ✭ ✭
# 6
Explorer ✭ ✭ ✭

Hey Vicky,

 

Thanks for updating here. Cheers!

 

Shafi Ahamed

Re: Unauthorized money deduction

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

hi vicky i also doubt the same. rs.50/ was debit from my card, but did u get ur refund back ? how many days it took to refund ?? and wat was the name in ur card statement was it "google india pvt ltd"? 

Re: Unauthorized money deduction

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Church,

Not yet i received my money back to my account till now. They told that it'll be credited with in 10-14days. I'm waiting for the refund. I'll ping you when i get refund.

Money was debited in the name of "Google India Pvt Ltd".

Re: Unauthorized money deduction

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
ok thanks vicky // do let me know

Re: Unauthorized money deduction

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
Vicky can u see ur adwords id in ur card statement ? in which ur money is debited . and wat bank card u used ?