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Unauthorized charges after I had paused the AdGroup.

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

This is atrocious. In the AdGroup tab, I had set the max cpc and default cpc both to Rs.1, and also had paused the AdGroup. To my shock I got a credit card transaction alert for Rs.2300. I go and check what happened, I see in the Campaign tab the Average CPC is Rs.67 and 61 clicks had been made. The CPC is still at Rs.1 that I had set in the AdGroup tab. Also the AdGroup had been unpaused, even though I left it paused. I want my money back.  I had changed the CPC it in AdGroups tab and its still there at Rs. 1 so then why is the average CPC Rs.67? Also who started the AdGroup from the paused state? Not me.  Better ready yourself with answers, I'm going to call in the morning and shout really loud and nasty.

1 Expert replyverified_user

Re: Unauthorized charges after I had paused the AdGroup.

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭
Another proof that the charges are fraud - the landing page which is a blogspot page shows only 3 clicks.

Re: Unauthorized charges after I had paused the AdGroup.

Top Contributor
# 3
Top Contributor

Hello;
I understand your frustration. However, billing /payment issues are account specifics. Since we do not have access to the account we cannot help with that.


Please contact your local Google customer service. (See contact details below):
.
http://support.google.com/adwords/bin/answer.py?hl=en&answer=8206

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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