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Unable to use promotional code

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# 1
Visitor ✭ ✭ ✭

I received a Promotional Code this morning but am unable to use it as I get a message saying my address doesn't match? I haven't moved house and my business has been running here for 13 years!! Any suggestions?

Thanks, Ruth

1 Expert replyverified_user

Re: Unable to use promotional code

[ Edited ]
Top Contributor
# 2
Top Contributor


most promotions are limited to and issued
for a specific location -- usually country.

generally, the account's billing-address and location of the
financial-institution associated with the payment method
must be within the location the coupon-code is issued for.

otherwise, a support specialist may be contacted here:
https://support.google.com/adwords/express/contactflow

see also
https://support.google.com/adwordspolicy/answer/1396257