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Unable to make payment

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello

 

I haved added a new visa debit card as my old one has exipred, and since then I am having trouble to fund my account. It keeps saying "Payment declined: no reason provided". There is nothing wrong with the card as I am having no trouble with my other transactions and I am pretty sure its on adwords end. I have been trying to fund for the last few days and I managed to make one successful payment last night but when I attempted later again It started kept throwing the previous error. 

 

I am running low on credit and need to fund my account to keep my account running. Please help?

 

Thanks

 

Nasim

Re: Unable to make payment

Community Manager
# 2
Community Manager

Hi there,

I've escalated this issue to a support specialist. You should hear an update soon.

Thanks for your patience,
Mini

Re: Unable to make payment

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I am having the same problem. It tells me that I have an invalid CCVcode, which I do not, or it will decline the transaction no matter whatcard I use.

 

I called in and was told to clear my cookies and I did that and nothinbg worked. My account is runninglow. .Please help.

Re: Unable to make payment

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Now I get this error

 

An internal error occurred. Please try again.