AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

Ads
3.2K members online now
3.2K members online now
Find out more about Google Ads billing options, forms of payment, and promotional codes
Guide Me
star_border
Reply

Ukrainian Google Department

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Today we called to Ukrainian Google Department to ask for the explanations about my account money. It did not credited to the account on time. We have been waiting for 4 days. Is that normal for the Google Company  clients to get service???

1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author AgroCo
September 2015

Re: Ukrainian Google Department

Collaborator ✭ ☆ ☆
# 2
Collaborator ✭ ☆ ☆

What method have you paid?

If you have paid by cheque then it may take up to 10 days as cheques must be cleared and clearing takes time

Regards

Nik

 

Regards, Nik
LinkedIn  |   @nikhilparachure | My Blog

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author AgroCo
September 2015

Re: Ukrainian Google Department

Collaborator ✭ ☆ ☆
# 2
Collaborator ✭ ☆ ☆

What method have you paid?

If you have paid by cheque then it may take up to 10 days as cheques must be cleared and clearing takes time

Regards

Nik

 

Regards, Nik
LinkedIn  |   @nikhilparachure | My Blog

Re: Ukrainian Google Department

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I have payed through my bank account and I dont understand what is the problem with it. Bank have got money and  I know that for sure.
I guess it\s  a trade sicret in Ukrainian Google Department ))))

Re: Ukrainian Google Department

Follower ✭ ☆ ☆
# 4
Follower ✭ ☆ ☆

Sometimes you'll need to wait up to 5 days if you payed though the bank (in Ukraine or Russia). 


If you know Russian, you can read it here Smiley Happy

Re: Ukrainian Google Department

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Thnak you for your reply, I live in UKraine.

Re: Ukrainian Google Department

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Same problem here. The money was sent on 24 of May, and still not credited! In past year, the money always was credited same day or the next! I have called twice support and they said: we a have a problem and working on it! I do not want to believe that company as big as Google cannot fix some issue for 7 days now, but actuality  they cannot! I’m losing costumers, so does Google, but apparently now they are in mobile business with Motorola, making own software…. well the list will go on and on….  So they simply don’t care about us

Re: Ukrainian Google Department

Follower ✭ ☆ ☆
# 7
Follower ✭ ☆ ☆
They do have problems with accounts with Ukrainian billing information right now.
Please, don't get mad at them. :-)
They try to do their best to fix this problem

Re: Ukrainian Google Department

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

It is not about getting mad or personal! It is just business.


@konvut wrote:
They do have problems with accounts with Ukrainian billing information right now.
Please, don't get mad at them. :-)
They try to do their best to fix this problem

It is not about getting mad or personal! It is just business.

Re: Ukrainian Google Department

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

I hope so,

 

Re: Ukrainian Google Department

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

The money was credited in this morning (8th day), back to business