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Switched e-mail account for Google AdWords and now I cannot log in.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

When logging into my adwords account I was prompted to change my login e-mail, which I did. However, now a few months later, I do not remember the password for logging in with my new e-mail. Is there any way for me to change the login for AdWords to the original e-mail so as to track my progress again? I have gone through the password restoration portion a plethora of time but I cannot seem to recover my password.

 

Any advice helps!

 

Thanks,

Monica

1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: Switched e-mail account for Google AdWords and now I cannot log in

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆
Hi Monica,

Welcome to adwords community,
Try to login with existing google adwords account. If you will create a new adwords account for same website it violate google policy and your adwords account will get suspended. So try to recover passwords and login it.

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: Switched e-mail account for Google AdWords and now I cannot log in

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆
Hi Monica,

Welcome to adwords community,
Try to login with existing google adwords account. If you will create a new adwords account for same website it violate google policy and your adwords account will get suspended. So try to recover passwords and login it.

Re: Switched e-mail account for Google AdWords and now I cannot log in

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I have tried to do this numerous times however I cannot log in. Is there any way to recover a forgotten password? The account is essentially getting charged without anyone logging into it.

Re: Switched e-mail account for Google AdWords and now I cannot log in

Participant ✭ ✭ ☆
# 4
Participant ✭ ✭ ☆
Hi Monika,

Speak with google adwords support. I hope they will help you.

Re: Switched e-mail account for Google AdWords and now I cannot log in

Follower ✭ ✭ ✭
# 5
Follower ✭ ✭ ✭
Call adwords support. Give them 5 information and they will change your email access for adwords.

Re: Switched e-mail account for Google AdWords and now I cannot log in

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
ok

Re: Switched e-mail account for Google AdWords and now I cannot log in

Participant ✭ ☆ ☆
# 7
Participant ✭ ☆ ☆
Hi Monica, Do as Suman Suggested to you.
I am also suggesting to try to recover your password via "Verify Identity".

The things google asking to verify your identity is very common. I am sure you may done it via that. Let me know still having problem with that.