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Suspicious Account opening and Payment Activity

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

My my google account information was stolen and somebody made Adwords account with my information and the account has been suspended due to suspicious credit card information. 

 

Even I fill out the form for specialist's request on 6/13/16, not thing has been changed or fixed yet. Today, I got email saying I have $126.98 balance due on my Google AdWords account. It saying "Your account may be forwarded to collections if a payment isn’t made by July 11, 2016, which could add fees to your balance due." 

 

Actually, there was balance $3.32 on 6/11/16, so I reported to specialist but no one did their work done. 

 

Please let me know ASAP!! 

1 Expert replyverified_user

Re: Suspicious Account opening and Payment Activity

Top Contributor
# 2
Top Contributor
Hi G Eun L
Unfortunately, we don't have access to your account here. You'll have to contact support directly.

You can find the various option to contact AdWords support here: https://support.google.com/adwords/answer/8206?hl=en
I'd recommend the live chat.

Sorry I can't be of more help right now.