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Suspended for billing, but no one seems to be able to unsuspend

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am getting "Your Google AdWords account has been suspended because your billing information in this or a related account could not be verified."

When I call in they tell me a specialist will look in to it. They do, and I get, "Your Google AdWords account has been suspended because your billing information in this or a related account could not be verified."

No one seems to be able to verify my account, and all I care about is that I can go back to promoting my youtube videos.

One round I was told that a site that I ran ads on for a client that went out of business was causing the issue because the campaign that isn't running was pointed to a parked domain and even if the campaign hadn't run in a year that could be causing the issue.  Not really helpful.

 

How do I get un-suspended? How do I get an answer to why it was suspended so it doesn't happen again, or happen on my clients accounts?

Re: Suspended for billing, but no one seems to be able to unsuspend

Community Manager
# 2
Community Manager

Hi Brandon,

 

Thanks for reaching out.


Without access to your account, I'm not sure what the specific issue is, but I've passed along your info to one of our team members so they can take a look at your account and provide more specific information. They'll be reaching out via email.