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[Suspended Adwords] Billing information issue.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello Adwords community,

I've just received an email from Google adword specialist that my account has been suspended and i have submitted the appeal about my adwords account. In the top navigation bar it says, "Your account is suspended because your billing information can't be verified" but i don't understand why it can't be verified but i can click on "Manual Payment" to the adwords. In addition, the billing information is correct. 

1 Expert replyverified_user

Re: [Suspended Adwords] Billing information issue.

Top Contributor
# 2
Top Contributor
the manual-payments feature is not available in all countries.

also, try contacting the financial institution associated with
the account's billing -- such as the bank or credit-card-issuer --
to verify that google can properly charge the account, google
has not been flagged by the institution, and to verify billing
information, such as the name and address, match exactly.

then, contact google using the following link:
https://support.google.com/adwords/contact/pf_suspended

see also
https://support.google.com/adwords/answer/2393016
https://support.google.com/adwords/topic/3119147

Re: [Suspended Adwords] Billing information issue.

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Celebird. I have already checked with the credit card issuer and there is nothing wrong with it but i notice when i fill in my billing information for credit card then it has an extra text. For example, the name is <edited by a Community Manager as noted below>

 

Note: this post has been edited by a Community Manager, per Community Guidelines, in order to remove account specifics and/or personal information. This is done to protect security and privacy.

Re: [Suspended Adwords] Billing information issue.

Top Contributor
# 4
Top Contributor
yes, such mismatches or discrepancies
should likely be mentioned directly to a
support specialist at google -- but not
here within the public forums.

Re: [Suspended Adwords] Billing information issue.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
I did mention it to them but i keep receiving the autogenerated message saying that is final decision. Aren't any adwords specialist in the forum here that would have a look at it?