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Suspended Account

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I received a message from Google in my adwords account alerting me that my account is suspended due to billing information, after i received an email stating that my account has been suspended due to violating  AdWords  policies. I have read through over and over the policy, however i cant seem to find what i could have possibly done wrong. Someone please help i'm a new to adwords and i have a new business which is already looking doomed with the use of adwords. I wish Google adwords would be more helpful and explain the violation i have spent so much time on this trying to get to the bottom of it.

2 Expert replyverified_user

Re: Suspended Account

Google Employee
# 2
Google Employee
Hi Chris,

Sorry to hear you're having a little trouble with this. I've asked our specialists to look into this for you and they should be getting back to you soon.

A.

Re: Suspended Account

Top Contributor
# 3
Top Contributor

Hello there;
Please copy / paste here the suspension email received from Google;
Do not include any personal info (e.g. Email, CID...)

Please post website url

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Suspended Account

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Thank you so much for quick response, I will copy and paste the two emails sent to me from Google .

Re: Suspended Account

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Dear Advertiser,

We're sorry to hear that you're experiencing difficulties with your AdWords account.

We’d like to let you know that your account is currently under review and we’re prioritizing this over other issues you may have written to us about. Our Specialists already know about this issue, and an investigation is underway. We periodically review accounts for security purposes and to verify billing information. We'll send you an update after the investigation is complete, typically within three business days.

Once we provide you with an update, please feel free to reply to this email if you have any questions regarding your AdWords account or contact us through http://adwords.google.com/support/aw/bin/request.py.

Sincerely,

The Google AdWords Team

Re: Suspended Account

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Dear Advertiser, Thank you for your email.

*** Please do not respond to this system-generated email. ***

While reviewing your account, we found violations of our AdWords policies in this or a related account. As a result, your account has unfortunately been suspended, and your ads will no longer run on Google.

For information on the terms associated with AdWords account use, please review our Terms and Conditions at:
https://adwords.google.co.uk/select/tsandcsfinder

If you have a prepaid balance remaining in your account, you can request a refund at any time by following the instructions at: http://support.google.com/adwords/bin/answer.py?hl=en_GB&answer=1703646

If you believe that you meet all of our Terms and Conditions and want to make an appeal, fill in the following form: https://support.google.com/adwords/contact/pf_suspended

Please be aware that we can't process your request unless our Terms and Conditions are met.

We appreciate your cooperation.

Yours Sincerely,
The Google AdWords Team

Re: Suspended Account

[ Edited ]
Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

My website URL is http://www.image-to-canvas.co.uk/

Once again thank you for your response, I look forward to your reply and if you require any more information from me, just let me know!

Cheers!

Re: Suspended Account

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Any News Guys?

Many Thanks

Re: Suspended Account

Top Contributor
# 9
Top Contributor

Hello again;

I instantly can see that you are missing a privacy Policy;

I did not check further;

 

You need to systematically verify compliance of every section of the policy. Review and verify compliance of each clause;
Work with your programmer to verify compliance of all other sections of the Policy;
The recommended method is to work section by section, and verify compliance. I agree it is not an easy task;


Only then - you can resubmit your site;

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Suspended Account

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
Hi,
OK i have added a new page to my website for the privacy policy, the link can be located in the help section. My host is with Bigcommerance so they can not assist me on the matter. I have looked over the policy again and i found some scraped context which i have updated to make it unique text. I cant see what else it can be now so i will resubmit my site and wait for the outcome. I will update this post soon as get more information