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Support only by phone from 12:00 till 14:00?? for AdWords?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Google (internet company) which makes money from advertisment has only phone line support for AdWords and only for 2hours a day??

Is this real?

1 Expert replyverified_user
2 ACCEPTED SOLUTIONS

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: Support only by phone from 12:00 till 14:00?? for AdWords?

Top Contributor
# 3
Top Contributor

Hi Zenasro,

 

If you failed to comply with sms authorization and therefore the payment did not go through it means that nothing happened. The rest is up to you.

 

Best,

Lakatos

View solution in original post

Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: Support only by phone from 12:00 till 14:00?? for AdWords?

Top Contributor
# 4
Top Contributor

If you're in the US phone support is available to you in English from 9am to 8pm EST. (Have the user id ready!)

 

* Worldwide Phone Support

http://support.google.com/adwords/bin/answer.py?hl=en&answer=1385067

View solution in original post

Re: Support only by phone from 12:00 till 14:00?? for AdWords?

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

Sorry I was so shocked that I forgot to write about the problem.

 

Local bank enforced sms authorization for online payments, so now payment will not go trough.

Is there some solution?

thanks 

 

Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: Support only by phone from 12:00 till 14:00?? for AdWords?

Top Contributor
# 3
Top Contributor

Hi Zenasro,

 

If you failed to comply with sms authorization and therefore the payment did not go through it means that nothing happened. The rest is up to you.

 

Best,

Lakatos

Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: Support only by phone from 12:00 till 14:00?? for AdWords?

Top Contributor
# 4
Top Contributor

If you're in the US phone support is available to you in English from 9am to 8pm EST. (Have the user id ready!)

 

* Worldwide Phone Support

http://support.google.com/adwords/bin/answer.py?hl=en&answer=1385067