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Stuck in customer support hell (no surprise with google)

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Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

- Receiving a notice of suspension from google for billing verification. Account is brand new hasn't been set live has no spend on it

 

- Quadruple check billing information

 

- Submit 6 appeals for clarification

 

- Six appeals say read your T&C. 

 

- Go to help center

     A. Phone - says call us - Rep says im not eligible for phone support

     B. Chat - says call us - Rep says im not eligible for phone support

     C. Email - says call us - Rep says im not eligible for phone support

 

 

1 Expert replyverified_user

Re: Stuck in customer support hell (no surprise with google)

Google Employee
# 2
Google Employee
Hi Rocco,

I'm sorry to hear you've been having trouble with this issue. I'll be passing your feedback on to our teams here.

In relation to your account, it looks as though your case has been reviewed several times already by our specialists and that it is not possible to remove the suspension. I understand this is frustrating, but I'm afraid the Community can't help you any further with this particular account.

A.