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Still billed after using promo code

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi My adwords account was in credit after using a promo code and still you billed me R284 and now I am still in credit ? Why not use the promo value before charging me? I.e. use up the R500 promo and then bill me once a debit balance has been run up?


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1 Expert replyverified_user

Re: Still billed after using promo code

Top Contributor
# 2
Top Contributor


The promotion code should have been exhausted before your credit card was charged.

Was the promo code valid ?(i.e it did not expire)

Was it processed with no errors? (i.e. did you see a credit of R500 on your balance)



Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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