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Refund not received, advised to contact bank for chargeback

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭



I closed my account and got message that refund ( 7000 euro) will be provided in 10 days, 6 weeks later refund is not back on my company card  and adwords support advised to contact bank for refund ( it will be chargeback). IN fact what google support said: We'll not provide you refund, handle it via your bank.

Still want to avoid it as it is long process for me ( willtake about 3-4 mont).


What can Google do about it?




1 Expert replyverified_user

Re: Refund not received, advised to contact bank for chargeback

Google Employee
# 2
Google Employee

Hi Alex,


Thank you for posting on our forums. Regarding your refund issue, the Adwords Support team should be in contact with you with an update. Please follow-up with them at your earliest convenience.