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Refund from Clients Accounts in Google MCC

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# 1
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So a couple of days ago Google suspended 2 accounts in my MCC for God knows what reason.

They even "re-reviewed" the account and sent me a sweet email explaining nothing but reassuring me that I am indeed violating sacred Google adwords policies which cannot be named.

 

Anyhow, I am trying to get refund now but unable to find "Cancel Account Option" in Account Preference of Child accounts. Can anyone here can help me get back the amount left in both accounts?

2 Expert replyverified_user
Marked as Best Answer.
Solution
Accepted by CassieH (Community Manager)
February 2016

Re: Refund from Clients Accounts in Google MCC

Rising Star
# 2
Rising Star
Hi,

Please go through the link to request your refund after selecting the country.
https://support.google.com/adwords/answer/1703646?hl=en

Regards
Archit, AdWords Rising Star, Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer.’

Re: Refund from Clients Accounts in Google MCC

N/A
# 3
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any help please?

Re: Refund from Clients Accounts in Google MCC

Rising Star
# 4
Rising Star
First delete all other administrative access from that account.
Please follow the instructions in the link:
https://support.google.com/adwords/answer/2424604?hl=en

Regards
Archit, AdWords Rising Star, Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer.’

Re: Refund from Clients Accounts in Google MCC

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# 5
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There is no ADMINISTRATIVE ACCESS except me.

I created those 2 child accounts in my MCC.

 

Re: Refund from Clients Accounts in Google MCC

Community Manager
# 6
Community Manager
Hi there,

Unfortunately once an account is re-reviewed, the suspension decision is final. However, Archit shared the correct info with you--The first link explains the refund process, and the second how to cancel your account.

Cassie

Re: Refund from Clients Accounts in Google MCC

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# 7
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Hi cassie,

 

The issue is I am not seeing CANCEL ACCOUNT option in my child accounts

please take a look at this screeshot

 

screenshot-1.png

Re: Refund from Clients Accounts in Google MCC

Rising Star
# 8
Rising Star
Are you trying to cancel it from manager account(MCC)?

Regards
Archit, AdWords Rising Star, Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer.’

Re: Refund from Clients Accounts in Google MCC

N/A
# 9
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yes. I created them in MCC myself.

Re: Refund from Clients Accounts in Google MCC

Rising Star
# 10
Rising Star
I am not sure whether it is possible this way Otherwise you need to create separate email and providing administrative access request to that email from the Manager account. And then login the adwords with that email then deleting the administrative access for your manager account.
In this way, you will have a separate login for that account and then you can request for cancellation.

But keep in mind not to login adwords with that email directly, only click that link that you will get in the email inbox.

Try to do this way, hope it will work.

Regards
Archit, AdWords Rising Star, Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer.’