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Refund cancelled in my adwords account

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I cancelled my account and I didn't receive my balance for 22 days now, when they said one week.

 

I am so not happy with this service. I also can't get support.

1 Expert replyverified_user

Re: Refund cancelled in my adwords account

Top Contributor
# 2
Top Contributor

Hello Tony,

 

Minimum processing time for a refund is about 4 weeks and that too  depends upon other factors as well like your bank and when did you actually send the request etc... See below article for more details:

 

https://support.google.com/adwords/answer/1703646

 

Apart from this, do you have anything if you would like to discuss regarding your Adwords account. Community might be able to assist you with that.

 

Pankaj

Re: Refund cancelled in my adwords account

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I have done everything you said, and it's been more than 8 weeks now, no reply from google and why can't I speak to a customer service directly on phone? why is it automated?