AdWords
6K members online now
6K members online now
Find out more about AdWords billing options, forms of payment, and promotional codes
Guide Me
star_border
Reply

Refund but old credit card is cancled

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

My account is suspended because my ads are not fixed with google TOS.

 

My old credit card was cancled because of my reality reason. Now I cancle google account and it says:

 

We'll issue the following estimated refunds to the original form of payment:
  • About (₫1,000,000) to your Visa ...3146 within 30 days

How can I get money back to my new credit card or bank account ?? I try using fax online (because I can't find fax machine to fax international). And it can only fax to 

  • U.S. headquarters at  +1 650 653 2520

The problem is fax online can only fax to 10 digits fax. Thus, I fax to 650 653 2520 (instead of +1 650 653 2520). Therefore, I don't know wherether it fax successfully or not

 

Please help me to get refund back

 

Thanks

1 Expert replyverified_user

Re: Refund but old credit card is cancled

Google Employee
# 2
Google Employee
Hi there,

Thanks for posting. This kind of query would require looking at your account specifically, which we can't do on the Community, so I've asked our specialists to look into this for you and they should be in contact in the coming days.

A.

Re: Refund but old credit card is cancled

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Here is my AdWords customer ID: 52*****[

Re: Refund but old credit card is cancled

Google Employee
# 4
Google Employee
Hi Trung,

I'd recommend that you edit your post and remove your customer ID number as this is a public forum and anyone has see this. Your customer ID number is sensitive information, so please edit your post to remove this.

A.

Re: Refund but old credit card is cancled

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi,

Noone contacted me since your last reply.....

Re: Refund but old credit card is cancled

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Can anyone here help me??

are there any Google staffs here??