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Refund After Suspension

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Google has Suspended my ad-word account, anyway I have sent the refund request and It's been two month, I have not received the refund. i have tried to send Request via google support but they send just automatic responds as follows:

Dear advertiser,

 

Thank you for writing in. 

 

While reviewing your account, our specialists identified suspicious behavior in the payment activity of this or your other AdWords accounts. To help prevent any unauthorized activity, we suspended your AdWords accounts.

 

For information on the terms associated with AdWords account use, please review our Terms and Conditions at https://adwords.google.com/select/tsandcsfinder

 

Please note that for the refund to be processed, first the account needs to be unsuspended. For unsuspension please fill this formhttps://support.google.com/adwords/contact/pf_suspended

 

We appreciate your cooperation.

 

Sincerely,
Elizabeth

i don't want to do  unsuspension process, please Just advise how can i get my money back and don't send automatic answers

 

1 Expert replyverified_user

Refund After Suspension

Rising Star
# 2
Rising Star

Hi,

 

Have you followed the steps outlined here to request a refund? https://support.google.com/adwords/answer/1703646?hl=en

 

You will need to cancel your AdWords account before Google will refund you.

 

Best,

 

John

Refund After Suspension

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

i have already canceled my account and requested for refund from the form that you kindly mentioned

Refund After Suspension

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

no reply to my problem ? either in this forum ? after too many support requests ?