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Re: Payment Refund

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Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

HI ,

 

I am using different payment methods for making payment on my adwords account, some time i use Net banking, some time i pay from credit card, i am using the manual method for making payments.. 

 

my account got suspended due to some policy reason.

 

now my question is, if i cancel my account and make a refund, where will the refund goes into my credit card or to my bank account ?

 

also please tell me if there is any possible way to make a refund into any other bank account or credit card instead of those through which i have made payment??

 

please help me with above both questions..

 

thanks in advance 

regards

Re: Payment Refund

Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆
Hi Rani!

You do have to cancel your account in order to get a refund and the payment would be refunded onto whichever method had made the payment in the first place.

For example: if you made your last payment on your Credit Card and then cancelled your account and got a refund, the amount returned will go onto your credit card.

As for your second question about getting the refund put onto a different card or into a different account, the answer is most likely no. However, I encourage you to double check with AdWords!

I hope this helped.

Have a great day

Re: Payment Refund

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
HI jillian,

Thanks for you reply..

means the refund will come on last used method, it can be net banking or credit card which used in last...

one more question here, i have used different net banking for making payment, i.e Kotak bank and Canara bank.. will i get the refund on the last used net banking account ?

please reply

thanks

Re: Payment Refund

Explorer ✭ ✭ ☆
# 4
Explorer ✭ ✭ ☆
Hello again Rani,

I would assume that you would get the refund on the last used net banking account. It sounds right to me however I am not 100% sure. It might be best to give AdWords a call so that they can give you a definite answer 1-866-246-6453.

Depending on your location, you may have to use a different number. Below is a URL that will help you find the proper number if you are in a different part of the world.

https://support.google.com/adwords/answer/1385067?hl=en&authuser=0

Have a great day!

Re: Payment Refund

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
We are in the middle of a nightmare with attempting to get a refund from Adwords Billing so I hope your experience is better than ours. On July 15th, I accidentally left a decimal point out of a payment and was charged $4015 instead of $40.15. I called billing within 2 minutes of the mistake thinking they could simply VOID the transaction - like WE have to do with our customers. Nope - the phone agent could not help. Supervisor failed to call back as promised on the 15th as well. After 4 days, and multiple emails, phone calls, chats later, a different agent told me that I had to close my account and request a refund. One agent said refunds take 2 days, another said two weeks. So in the meantime, bank account is missing $4015, and Adwords are not running, since our Adwords account had to be cancelled to get a refund. All this because google billing has no way to void an erroneous transaction. Today the agent that took an extra four days to get around to telling me the bureaucratic process told me that he had been working hard on it.