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Re: Payment Problems

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My account appears to have been overcharged  in excess of $3000 as an accruing balance while my campaign was paused. When reactivated, it put through this charge and looking back there have been several charges that don't appear to match the campaign spending and were over charges with no refunds. I believe this may be a systemic fraud and may require class action suit or at least bringing this matter to the attention of each of our respective attoerney generals to examine and determine if there is systematic over charging with intent to defraud. They also seem to stop the campaigns abruptly without cause which disrupts business. It has been very difficult to communicate with the adwords reps and they have become non-responsive and evasive.

Re: Payment Problems

Zee Community Manager
Community Manager
# 2
Zee Community Manager
Community Manager
Hi BCSC,

This is a public community and we can't assist you with an account specific issue. I've passed your case to the AdWords support team who will contact you shortly.

Thank you,
Zee
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