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Promotional Codes that don't work

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I was sent an email from Google with a promotional code.  I tried to use it and it didn't work.  It did not say "new accounts" only in the email, and the email was sent from my account so it is obvious I already have one.  Please advise how to proceed. 

1 Expert replyverified_user

Promotional Codes that don't work

Top Contributor
# 2
Top Contributor

Hi Angela,

 

There are many criteria for promotional codes and how they work with the various payment settings.

 

Please try this trouble shooter to resolve your promotional code issue - https://support.google.com/adwords/troubleshooter/3143390

 

Deepak

Re: Promotional Codes that don't work

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Yes, I've seen that. But the email doesn't state new customer. I meet all criteria listed

Angela Poch
Sent from my iPhone please excuse typos.