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Problem with payment methods, account suspended.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi I have a problem with with billing. There are two methods of payment, credit card being the main payment. There was a message to confirm the bank account so I did. However now it's saying that I should make the bank account the main method of payment. My question is can bank account not be the secondary method? Why had I no problems before with one method of payment (credit card) and now have to have two methods? The account is now suspended and I don't know how to reinstate it after numerous emails to support.

ThanksSmiley Happy

Re: Problem with payment methods, account suspended.

Community Manager
# 2
Community Manager

Thanks for reaching out.

I've passed along your information to one of our specialists so they can take a look at your account and provide more specific information. They'll be reaching out via email.

Re: Problem with payment methods, account suspended.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks Coco, I look forward to your specialist's response.