AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

2.1K members online now
2.1K members online now
Find out more about Google Ads billing options, forms of payment, and promotional codes
Guide Me

Payments deducted even after ads paused

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have paused the adwords campaign since October 2015. However, even thereafter google is debiting my bank account without notice for payments as recently as on 29.02.2016. I am not getting any bills too to my email account. 

Where should I complain about this and get refund?

1 Expert replyverified_user

Re: Payments deducted even after ads paused

Community Manager
# 2
Community Manager

Hi Prakash,


Thanks for posting to the Community. In this case, I would recommend getting in touch with the AdWords support team directly--they'll be able to look at your account with you, make sure that there are not any campaigns still running, and help you start the refund process if that's the next step needed! You can contact them by phone or email.