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Payments & Billing

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# 1
Visitor ✭ ✭ ✭

I'm stuck with google for more than 6 months. I'm afraid they do not even respond to my query and send automated emails all the time. Over $2000 are stuck in cancelled Adwords accounts and I have tried each and everything to get my money back but google is not refunding at all!

 

Why such an organization is doing this thing!

1 Expert replyverified_user

Payments & Billing

[ Edited ]
Top Contributor
# 2
Top Contributor

Hi @Muhammad U,

 

A lot may depend on your location, the currency used, routing the fund, etc. Anyway, a delay in excess of 6 months seems quite a bit too long. I assume you expect some sort of advice from community members, but unfortunately what we can refer you to is only this help-page:

 

***   Requesting refunds   ***

https://support.google.com/adwords/answer/1703646?hl=en

 

Please remember to select the country of your residence at the top of the page.

 

Alternatively, you may want to contact AdWords directly via clicking the cogwheel in the upper right corner of your AdWords account and selecting Help. I am a member of this forum for more than 10 years but never read a complaint about Google rejecting a legit request for refund. Delays did happen, for various reasons.

 

Best,

Lakatos