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Payment

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am managing a client and i have sent him an e-mail only access to the account... however he received a thank you for SIGNING UP to adwords mail and he made a payment to of course a different client ID than the one i have and the payment went through... what shall i do now?? 

1 Expert replyverified_user

Re: Payment

Top Contributor
# 2
Top Contributor
Hi Basma,

What i understand from your query that You have two AdWords account one created by you and other by your client. In both accounts you have made payment. You need to close one and keep one active. If I understand correctly, you can cancel and ask for refund.

https://support.google.com/adwords/answer/2424605?hl=en&rd=1 - Cancel account
https://support.google.com/adwords/answer/8440 - Request refund

hope that helps!

Thanks
Neha
Neha Gupta, AdWordsTop Contributor Follow Me: My Blog | Twitter | Google+ | LinkedIn
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