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Payment due despite an existing credit balance

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My adwords account has a $350 credit balance which has been posted for roughly a year.  I recently started running a few ads, which ran for 1 week, then a message appared saying 'Your ads aren't running because we haven't received your payment. Please make a payment.'    The ($350) credit still exists, what payment is due, and/or how to I resolve this?   Also, this is an Adword Express account which I'd like to convert to a standard Adwords account, but that's another issue.

1 Expert replyverified_user

Re: Payment due despite an existing credit balance

Google Employee
# 2
Google Employee

Hi Mike,

 

Thanks for your question. I am going to refer this post to our support team. They should be able to look at your account with you to see what the problem is. Be sure to keep a look out for an email from "adwords-support" if you do not receive an email check your spam box.