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PAID invoice classed as unpaid & account suspended!

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭
Our June invoice was paid on 27th July, due date being 30th July, so in time. We have been paying Google invoices for eight years! Then on 28th Aug our account is suspended because you class this invoice as unpaid. Sent you proof of payment and you say it will be 48 hrs before you can do anything. We have list thousands of pounds today alone. This can break a business and it is all Googles fault. Then we are told the only way to complain is to take Google to court!!!! An awful service. We need to he back up and running ASAP.

PAID invoice classed as unpaid and account suspended !!

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

Our June invoice, with a due date of 30.07, was paid on 27.07.   Then 30 days later you have suspended our account as you say it is unpaid.  No warning, no email, no phone call from account manager !   BUT IT WAS PAID 30 days ago !  Rang Adwords and sent proof of payment, to be told that it will take 48 hrs to investigate and correct.  Meanwhile we have no ads running and no business coming in.  We are a small company and won't be able to withstand this.  To have to wait all this time for you to correct it, without ads, when it was a Google error is more than unsatifactory.  Then as it is Friday tomorrow, I bet you won't correct it till at least Monday !When we asked to esculate to a complaint, we were told there was no complaints procedure other than to take Google to court !!  Thanks Google £60k+ a year we pay you, never a late payment, let alone an unpaid payment.  Disgusting !

Re: PAID invoice classed as unpaid & account suspended!

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Are you going to bother to even answer us? Nothing has been done and you have shut our company down for your error, unbelievable.