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Overbilling by Adwords

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My account got overcharged twice by google. Once I had accrued charges of only around Rs 10000, but google charged my account Rs 29000. I complained to google and they said that it was a error and that they are looking into it. It has been one month hence. And again this happened a second time. My charges on the billing tab showed only Rs 27000 but I got charged Rs 47000. And still no resolution from google.

Has anyone experienced this. 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Hi zedsh,   Did you try calling the Adwords support helpl...

Top Contributor
# 2
Top Contributor

Hi zedsh,

 

Did you try calling the Adwords support helpline and explain them in detail about the over billing deduction as you mentioned?

 

I am sure that once you explain them the stuation, Adwords will look into it spontaneously and provide you the proper resolution.

 

Just a thought!

Pankaj

View solution in original post

Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Hi zedsh,   Did you try calling the Adwords support helpl...

Top Contributor
# 2
Top Contributor

Hi zedsh,

 

Did you try calling the Adwords support helpline and explain them in detail about the over billing deduction as you mentioned?

 

I am sure that once you explain them the stuation, Adwords will look into it spontaneously and provide you the proper resolution.

 

Just a thought!

Pankaj